The website https://pelleseta.com is operated by Calzaturificio New Piuma di Dicorato Lazzaro, with registered office at Via Vecchia Madonna Sterpeto, 25, 76121 Barletta (BT) - Italy, VAT/Tax Code IT04798390722, registered with the Companies Register of Bari, REA number 335617, contact email address: info@pelleseta.com.
The offer and sale of products on the website are governed by these General Terms and Conditions of Purchase, drawn up in compliance with Italian and European regulations on electronic commerce and consumer rights.
All products offered are described on the relevant product pages. Images are for illustrative purposes only and may show slight variations from the actual product, as each pair of shoes is handcrafted in Italy.
Prices shown on the website are expressed in EURO and include VAT, where applicable. Any shipping costs and customs duties are indicated separately before order confirmation, based on the selected destination.
The customer may make payment using the methods indicated at the time of purchase (e.g. credit card, PayPal, bank transfer). Payment data are handled securely through certified platforms and are not processed directly by Calzaturificio New Piuma di Dicorato Lazzaro.
After submitting the order, the customer will receive a confirmation email containing the purchase summary. The order will be deemed accepted upon receipt of such confirmation.
Shipments are carried out via selected couriers. Delivery times vary depending on the destination and are provided for guidance purposes at the time of purchase.
Any shipping costs and customs charges are borne by the customer, unless otherwise specified.
The customer has the right to withdraw from the contract within 14 days of receiving the products, without the need to provide any reason, in accordance with Legislative Decree 206/2005 (Consumer Code) and Directive 2011/83/EU.
To exercise the right of withdrawal, the customer must send a written notice to the email address info@pelleseta.com within 14 days of delivery. The standard form available at the end of this section may be used, although it is not mandatory.
The product must be returned to VIA VECCHIA MAD. DELLO STERPETO 25 - 76121 - BARLETTA (BA) within 14 days of the withdrawal notice, under the following conditions:
Return shipping costs are borne by the customer, unless otherwise indicated by {AZIENDA}.
The refund will be issued within 14 days of receipt of the returned product, using the same payment method chosen by the customer at the time of purchase. The refund may be withheld until the goods are received or until the customer has provided proof of having sent them back, whichever occurs first.
The right of withdrawal does not apply in the case of:
The customer may (optionally) use the following form to notify withdrawal:
Withdrawal Form
Recipient: {AZIENDA} – {INDIRIZZO_RESTITUZIONE}
Email: {EMAIL_CONTATTO}
I hereby, the undersigned {NOME_COGNOME_CLIENTE}, notify the withdrawal from my sales contract for the following goods:
– Order no. {NUMERO_ORDINE} placed on {DATA_ORDINE}
– Received on {DATA_CONSEGNA}
Full name:
Address:
Date:
Signature (only if in paper format)
All products sold are covered by the legal warranty of conformity provided for by Articles 128-135 of the Consumer Code. In the event of defects or non-conformity, the customer must report the issue to info@pelleseta.com within 2 months of discovery.
CALZATURIFICIO NEW PIUMA DI DICORATO LAZZARO will assess the request and, if confirmed, will proceed with repair, replacement, or refund in accordance with applicable law.
The customer’s personal data are processed in accordance with Regulation (EU) 2016/679 (GDPR) and as described in our Privacy Policy available at the following link: https://pelleseta.com/en/products/pages/privacy-policy.
These conditions are governed by Italian law. For any dispute relating to the interpretation, execution, or validity of these conditions, the competent court shall be that of the consumer’s place of residence or domicile, if located within the territory of the European Union.
